Patient satisfaction with Ayurveda out-patient services in a tertiary healthcare setting: A descriptive cross-sectional study
DOI:
https://doi.org/10.70066/jahm.v13i6.1893Keywords:
Ayurveda, Out-patient services, Patient satisfaction, PSQ-18 questionnaire, Tertiary healthcareAbstract
Introduction: Patients' satisfaction plays a key role in determining the success of healthcare services, especially in traditional systems like Ayurveda. This study, therefore, aimed at evaluating patient satisfaction in Ayurveda outpatient services in a tertiary healthcare hospital. Methodology: A descriptive cross-sectional study was conducted in the Ayurveda Outpatient Department (OPD) of a metropolitan tertiary healthcare facility over a period of 6 months in a sample of 102 patients who were randomly chosen from those availing OPD services. A structured questionnaire was employed consisting of socio-demographic details and Patient Satisfaction Questionnaire (PSQ-18). Descriptive statistics and multiple linear regression were used for statistical analysis. Results: Overall, there was high level (90%) of satisfaction among patients regarding Ayurveda outpatient care. In the individual domains, the highest satisfaction score was observed in the domains of Interpersonal Manner (94.5%) and Communication (91.86%), while the lowest satisfaction score was noted in Financial Aspects (85.39%). Demographic characteristics revealed a predominance of women (57.8%), individuals aged 46-60 years (51%), and those educated up to high school level (70%). Employment status and socioeconomic class varied, with many of the patients being unemployed (58%) and belonging mainly to socioeconomic classes V, I and II. Multiple linear regression showed no relationship between overall satisfaction scores and socio-demographic variables. Conclusion: Overall, patients expressed satisfaction with Ayurveda outpatient services, but attention to financial aspects is warranted. Understanding patient perspectives is vital for enhancing traditional healthcare delivery
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